SHIPPING AND RETURNS

At Generation2, we follow strict policies of shipping and returns. Our services include shipping across Western Australia, trustworthy delivery services, easy returns and 100% purchase protection.

SHIPPING : With Generation2, please be advised that once an order has been processed, we would be unable to amend or cancel your order. Generation2 offers great shipping options as per the requirements of the buyer - standard, one-day and two-days. The shipments can be occasionally delayed, in case of unforeseen situations. All our shipments are sent fully insured. We ensure that the buyers can order online or buy in bulk at guaranteed wholesale prices.

  • Warehouse processing time - Allow up to 1 business day to ensure order accuracy
  • Shipping Time : The rates of shipping vary according to the mode of shipping.
 

○ Standard - 5 to 14 business days for transit

○ Ground Shipping - 1-8 business days for transit

○ Second Day Shipping - 2 business days for transit

○ Next Day Shipping - 1 business days for transit

ONLINE RETURNS : We want all our buyers to be happy with the purchase. If not completely satisfied in case of defective/damaged/missing products, the order can be returned to us with ease. Returns within 10 days of purchase will be refunded to the original form of payment. We don't accept opened or used gift supplies, unless the return is an error from our side. Please also be advised that we do not accept return drop offs Although, returns can be executed only if,

  • The return is requested within 10 days from the date the products are delivered
  • The products have not been damaged while in the buyer's possession
  • The products are in a saleable condition
 

TRACKING YOUR ORDER : Once the order is shipped, the buyer will receive a confirmation email specifying what carrier was used along with the corresponding tracking number.

REFUNDS : Returns within 10 days of purchase will be refunded to the original form of payment.

If you have further enquiries about your order, you can contact us by email info@generation2.com.au